FeelGoodStore
Frequently Asked Questions
Welcome to the FeelGoodStore FAQ page - your source for frequently asked questions about FeelGoodStore.
General Questions
Do you have a sizing chart? How can I subscribe to or unsubscribe from your email list? How do I become an affiliate marketing partner? How do I contact Customer Service? How do I get special offers, sale prices or promo codes? How do I redeem a coupon? How do I use my promo code?Shipping Questions
Do you ship outside of the United States? Do you ship to Alaska or Hawaii? How do I ship to a Military address? Shipping Surcharge What are your shipping restrictions? What are your Size/Weight Charges? What is Delivery Included?Order Questions
Can I place an order without creating an account? Did you receive my order? How do I place an order? Shipping Surcharge How do I return an item? How long does it take for my order to be processed? How will my order ship? Order Status What are your holiday order deadlines? What do I do if my item(s) are damaged during shipment? What is your guarantee? When can I view my order online?Web & Account Questions
How can I view or add a product to a Wish List? How do I let you know I am having a problem with your Website? How do I log into my account? How do I update my account information? Is your site secure? Where is my account information? Who else can access my password for my account?Legal Questions
California Privacy Rights Do you have products made by Native Americans? Sales and Use Tax What is your Privacy Policy?General Questions
Do you have a sizing chart?
You can view our Sizing Charts here.
Return to topHow can I subscribe to or unsubscribe from your email list?
Subscribe:
Enter your email address in the "Sign up for Emails" area (website) or "Email Signup" area (mobile/smartphone) located on the bottom of our home page. (To get there from here, just click on our logo at the top of this or any web page.)
Unsubscribe:
If you'd prefer not to receive our promotional emails, you may unsubscribe by clicking the link at the bottom of any promotional email.
Customer Service Emails
Unsubscribing from our promotional emails will not affect communications from our customer service department. You will continue to receive order and shipping notifications via email. Occasionally, customer service will contact you via email with questions or updates regarding your order. By unsubscribing, you will be permanently removed from our promotional email list. To resume receiving valuable sale offers and more, you must email customer service to ensure that your address is added to our list. Email Us to contact customer service.
Return to topHow do I become an affiliate marketing partner?
Our apologies, we are not accepting new affiliates at this time.
Return to topHow do I contact Customer Service?
Email Us:
Click Email Us and include details about your request or
concern. To safeguard your privacy, we ask you to please never include bank account numbers or credit card
numbers in email correspondence.
How do I get special offers, sale prices or promo codes?
You must use the exact letter/number combination for promo codes to ensure you receive the discounts offered in our promotional emails. We do not publish promo codes for sale prices, free gifts, reduced/free shipping and processing or other special offers.
Return to topHow do I redeem a coupon?
During checkout, enter the promotional code from your coupon in the box reserved for Promotion, Discount, or Coupon Codes. To redeem a free offer from our catalog or other mailing, enter the item number in the search box at the top of any website page, and add the item to your cart prior to checkout. Before submitting your order online, please review it carefully to be sure your discounts and offers have been applied.
Return to topHow do I use my promo code?
To redeem a promo code, add your item(s) to the cart, proceed to checkout, enter the promo code, in the ""Enter promo code"" box (on the right), and click apply.
Return to topShipping Questions
Do you ship outside of the United States?
We are sorry, but we do not ship outside of the United States.
Return to topDo you ship to Alaska or Hawaii?
We do ship many of our items to Alaska and Hawaii. However, additional charges may be required for deliveries outside the 48 contiguous states.
Expedited and Express shipping options are not available on deliveries to Alaska and Hawaii.
For detailed information about specific items, refer to the "Shipping Restrictions & Policies" tab found below the item description on our website.
Return to topHow do I ship to a Military address?
Most of our products can be shipped to APO/FPO addresses; however, due to international shipping regulations, some items are restricted. Shipping information can be accessed on any product page. Click on the link under Additional Information in the Product Details section.
When addressing to APO/FPO online, please place APO or FPO in the city box and select the corresponding APO or FPO in the state box. It is not necessary to add AA, AE, or AP. Once you provide the correct zip code, our system will automatically select the correct destination.
Please allow 3 additional weeks for guaranteed Thanksgiving and Christmas delivery.*
* This applies only to credit-approved orders of in-stock items delivered to the continental U.S. This does not apply to items that require extra delivery time.
Return to topShipping Surcharge
To provide you with timely deliveries and handle the extra volume, our shipping carriers are adding more resources. A $1.99 surcharge per order will be added to help cover these increased operational costs.
Return to topWhat are your shipping restrictions?
Not all products have shipping restrictions. To see if the product you are interested in has shipping restrictions please scroll down to the bottom of the product page. If there are shipping restrictions they will appear in a tab called "Shipping Restrictions & Policies."
You can also add the delivery ZIP Code in the "Shipping ZIP Code" text box to tell you if there are specific restrictions in regards to the ZIP Code destination.
Return to topWhat are your Size/Weight Charges?
Click here and scroll to Additional Delivery Items to view additional charges.
Return to topWhat is Delivery Included?
Save on shipping & processing each time you send one gift to any address. Shipping & processing is already included in the price - at a reduced rate!
Click Here to shop our Delivery Included Gifts section.
(Delivery Included gifts delivered outside the connecting 48 states require an additional charge.)
Return to topOrder Questions
Can I place an order without creating an account?
Yes, you can. You can also check your order status by clicking on the order status button on the top navigation bar.
Return to topDid you receive my order?
Most internet orders enter our system immediately. In some cases it may take up to one hour. Internet orders are confirmed via an email containing your order number. Use this order number or click here to check the status of your order online.
If you have not received an email containing this information within 24-hours, check your junk mail folders. If you still can't find our email, contact our customer service department by Emailing Us.
Return to topHow do I place an order?
Order Online
From the FeelGood Store Home Page you can order from the categories displayed at the top.
Can't decide what you want? Click Here to use our Search feature to narrow down your choices in the Search Text box at the side of the page.
We will notify you of any delays. Items ordered together are not always shipped the same day.
Return to topCan I place an order without creating an account?
Yes, you can. You can also check your order status by clicking on the order status button on the top navigation bar.
Return to topHow do I return an item?
Please follow this link to our order return portal.
Return to topHow long does it take for my order to be processed?
Processing Time
All orders take up to 1-2 business days for processing.
Processing for orders charged to a major credit card or debit card will begin the following business day.
Out-of-stock items, personalized items, and items shipped directly from the manufacturer will take longer to process.
Shipping Guidelines
Please allow 7-10 business days for standard delivery, 3-4 business days for Expedited delivery, 1-2 business days for Express delivery.
Delivery times apply only to approved orders of in-stock items delivered to the continental U.S. We cannot guarantee arrival times for items that require extra delivery time and orders going to destinations outside our shippers' standard delivery areas.
Check Your Order Status
You may click on Order Status at the top of any FeelGoodStore.com page (or on the link in Your Account) to view your order status. You will be asked to log in to check the status of your order.
When your order ships, you will receive a shipping notification email. This will contain tracking information for your order. Some carriers do not provide tracking information.
To check the status of your order now, click here.
Return to topHow will my order ship?
Please click here to view your order status, if you know your order number. If your order number is not readily available, you may Email Us.
Once your order has shipped, the carrier will be displayed online. Our shipping department chooses the best available carrier from a number of options (i.e., US Postal Service, FedEx at Home, etc). Selection is based on your location, the size and type of the item, and the speed of delivery requested.
Return to topOrder Status
Check your order status by using one of these methods:
Hover over "My Accounts" and select "Order Status" from the dropdown menu on FeelGoodStore.com. Enter your order number*. or
Click "My Account" at the top of any page on FeelGoodStore.com. Sign in using the email address and password associated with your account. Your My Account Summary Page displays the most recent order status. If the order you are looking for is not shown you may need to enter your account number (found on your account statement). You can also select "Orders", then select "Order History" to view all your past orders.
If you don't see an order listed, you can search for it by filling in the boxes on the Order History page. Enter the order number*.
The Order History page will indicate if a specific order has shipped, the date it shipped, the carrier and a link to the tracking information, if available (not all shippers provide tracking).
*How to Find Your Order Number. Internet Orders: A notification email containing your order number is sent after you place your order online. If you can't find that email, check your junk email folder. To obtain your order number from customer service, please Email Us.
Return to topWhat are your holiday order deadlines?
Click here to view our Holiday Shipping Deadlines.
Return to topWhat do I do if my item(s) are damaged during shipment?
At FeelGood Store your satisfaction is guaranteed. If your order has been damaged during shipment, please visit our returns portal for further assistance.
Return to topWhat is your guarantee?
At FeelGood Store, your satisfaction is guaranteed. You deserve worry-free shopping. If you're not 100% satisfied with your purchase, please visit our returns portal for assistance.
Return to topWhen can I view my order online?
Once you have your order number, you may view your order online at FeelGoodStore.com. All complete orders that reach us receive a notification email within an hour after you place the order. This response will include your order number. Also, you can sign into Your Account and then click here to view your order online.
Return to topWeb & Account Questions
How can I view or add a product to a Wish List?
Wish Lists are a feature of the My Account section of our website. You must be signed in to your account to view or add a product to your wish list. Click here to view your wish list or click on the Wish Lists link at the bottom of any web page. Below most products is an "Add to Wish List" link. Click the link to add an item to your list. If the product you want to add to your wish list has size/color options, those must be selected before a link for "Add to Wish List" will appear. Please note: due to system upgrades, some older wish lists are no longer accessible and some products are not able to be added to wish lists. We apologize for any inconvenience.
Return to topHow do I let you know I am having a problem with your Website?
We constantly test and monitor all aspects of our website and mobile site; however, due to the ever-changing combinations of smartphones and tablets, versions of operating systems (Windows 7, Mac OSX, etc.) and browsers (Internet Explorer, Firefox, Safari, Chrome, etc.), some features may not display properly. FeelGoodStore.com is optimized for the latest version of each browser and operating system.
Please note that we occasionally make adjustments to enhance FeelGoodStore.com that temporarily slows down or disables the site. The site will be fully operational again after a few minutes. We apologize for any inconvenience this may cause.
If you're having problems viewing FeelGoodStore.com try these quick fixes before contacting customer service:
Clear your browser's cache (consult the browser's help menu for instructions). Refresh the page (use the browser's menu button or press F5 to re-load). It may be a browser issue. Close and re-open the browser. Close all programs and re-start your computer.
If your question was not answered here, please Email Us. To help us solve your problem, please indicate which browser and operating system you use. It's also important to tell us, in detail, the steps you took before encountering a problem, time and date issue occurred or which features are not functioning for you. This will allow us to quickly recreate the scenario and address your particular situation. Return to topHow do I log into my account?
To access your account information and more, click on Account Status or go to the right top of the page, hover over "My Account", click Sign In, and enter the email address and password you previously registered with.
If you have not previously registered, click on "Create an Account" and fill in the required fields."
Return to topHow do I update my account information?
You may update all account informaion by visiting "My Account" on our website. If there are issues with anything you are looking to change, please Email Us.
Return to topIs your site secure?
For your protection and peace of mind, the FeelGood Store website utilizes the most up-to-date secure socket layer (SSL) technology for transmitting your credit card information over the Internet. Your credit card number will be transmitted using the industry standard SSL technology. We also authenticate FeelGoodStore.com by using DigiCert, Inc. SSL Certificate Services. This is your assurance that we are who we say we are.
For our policy on "cookies," Click here to view our Privacy Policy and review section 1b.
Return to topWhere is my account information?
To access your account information such as address book, account number, and order status, you must register online with an email address and password. Click on Your Account at the top of any website page or click here to log into your existing customer information or to create an account. Remember, your log in information is case sensitive, so you must enter it exactly the way you registered.
Return to topWho else can access my password for my account?
Due to the robust privacy measures in place on our website, rest assured that your password remains completely confidential and inaccessible to anyone else.
If you require assistance with password retrieval, simply click here and enter your email address.
To maintain the utmost security any card information saved in your account will be erased, and you will be prompted to re-enter all your credit card details.
Should you encounter any difficulties while trying to retrieve your password, please don't hesitate to Email Us. Please allow up to 2 business days for a response, as your privacy and security are of paramount importance to us.
Return to topLegal Questions
California Privacy Rights
Click here to view Multi State Privacy Addendum.
Return to topDo you have products made by Native Americans?
Items displayed are not Native American made, unless we specifically state "made by Native Americans" in the product description.
Return to topSales and Use Tax
Sales and Use Tax Notices
Dear Customer:
In order to be compliant with tax law, we are required to collect sales tax for most states. Due to the complexity of multistate sales tax collection, we use Avalara Automated Tax Compliance Software to ensure we are collecting and remitting accurate sales tax as required for each state. When you place an order on our website, we estimate sales tax during the checkout process. After the order has been placed, Avalara Automated Tax Compliance Software then tells us if the final tax amount needs to be adjusted according to your state. For that reason, you may see a slightly different final sales tax amount on your statement than is posted during checkout. Except for the states listed below, we collect sales tax for all states.
1. We are not yet collecting sales tax for the following states, but may do so at any point in the future:
- Florida
- Missouri
2. There are a few states that do not collect sales tax at all:
- Delaware
- Montana
- New Hampshire
- Oregon
For further taxation information on your state, please go to: https://taxfoundation.org/state-tax/sales-taxes/ or visit IRS.gov.
If you'd like to learn more about Avalara Automated Tax Compliance Software, please go to: https://www.avalara.com/us/en/index.html
Return to topWhat is your Privacy Policy?
Click here to view our Privacy Policy
Return to top